COVID-19 UPDATE
DEAR VALUED THPC OHANA:
HAPPY NEW YEAR!!!!
We are so grateful to have been a part of caring for your family during the pandemic. Your support and kindness mean the world to us. Thank you.
Due to the lifting of Hawaii's indoor mask mandate, we have modified our procedures. We are so excited! Here is how it works:
When you arrive, please call 808-593-9336 for assistance. A technician will get your pet's history by phone or in person outside, and we will invite you inside with your pet when we are able to begin their appointment. After your pet's exam, you are welcome to remain in the lobby to be invoiced out, and to schedule future visits or procedures.
Please remain on the premises during your appointment. This way doctor can ask you any questions that arise during your pet's exam, and can get your authorization to start any recommended testing or treatments. It also means doctor can speak with you in person at the conclusion of your pet's exam.
Masks are now optional for our team and for our pet parents. If you would like us to wear a mask for your visit, we are happy to do so-just please let us know.
We appreciate your continued patience and kindness: The phone lines are incredibly busy and the clinic is too. We are doing our very best to see you on time for your scheduled visit, as well as to help your beloved pet when they are sick and need to be worked into an already full schedule.
We ask you to please allow 24 hours for prescription refills. This is for your pet's safety since this is the only way we can continue to give our doctors time to authorize the refill.
- Clinic Hours: We are open seven days per week, from 8a to 5p.
- Dr. Hsu still covers our emergency after-hours line 24/7. Please use this emergency line only if you are a current client and your pet is having an ACTIVE emergency. To address other important, but non-emergency issues, please contact us during business hours or leave an after-hours message that we can return next day.
- We are happily accepting new patients for all services, including Rehabilitation Therapy.
- Same Day Urgent Care Appointments: These are same day appointments for when we are fully scheduled but your pet is sick and needs to be seen that day. This type of visit is at a slightly higher fee since Doctor and staff may need to miss lunch or work overtime in order for your pet to be seen.
To help us serve you more efficiently and safely, please:
- Consider keeping a credit card on file with reception. This is the best way to expedite invoicing out after exams as well as phone orders for food or medication.
- Fill out new client, boarding and surgical forms ahead of time. These forms can be found on our website under CLIENT RESOURCES.
WITH LOVE AND GRATITUDE, YOUR THPC OHANA
At The Honolulu Pet Clinic, we are grateful and honored to care for your pet and want to make each visit as comfortable as possible. We are a carefully selected team of animal-lovers chosen for our ability and desire to honor our mission statement of Always Do Right By the Pet. You might see our mission statement in a simple gesture like carrying your pet to your car, or something critical like knowing how to perform the safest customized anesthesia for your pet’s surgical procedure.
AAHA® Accreditation
We have proudly chosen to maintain our American Animal Hospital Association (AAHA®) accreditation for more than twenty-five years. We are part of a group of only 12-15 percent of animal hospitals throughout the United States and Canada who have this accreditation. Our clients can be sure that we adhere to the highest standards of care in everything we do.
An AAHA consultant comes to The Honolulu Pet Clinic every three years to ensure we are still maintaining their standards on approximately 900 aspects of veterinary care. We are one of just eight clinics to receive AAHA accreditation on Oahu and we just earned another three years of AAHA accreditation in December 2018.
Our Promise to You
Our mission statement is “Always do right by the pet,” and we honor this in everything we do. With clinic hours seven days a week and 24/7 emergency on-call care, we are always available to offer your pets top-notch care when they need it. We want you and your pet to feel like one of our family.
As a full-service facility dedicated to providing individualized medical care for cats, dogs, and other small animals, our clinic is equipped with modern healthcare treatments and high-end technology. Our practice serves pet families from many local and not-so-local communities across Honolulu and surrounding areas.
We know it can be scary when your pet is not feeling well, and we pride ourselves in creating a cozy and safe environment in which to care for your pet.
Treatment
At The Honolulu Clinic, we believe in always doing right by your pet, in the safest, gentlest way possible. Specially formulated cat and dog calming scents are placed throughout our clinic. Each team member who interacts with your pet spends time getting to know them and will proceed at your pet's pace. We will take a break if your pet is showing signs of stress.
We follow up with you within 24-48 hours of each visit to make sure your pet is doing well. We know how easy it is to forget to ask all your questions at a doctor's visit so this allows us to address any additional questions you might have. For test results, we call you whether the result is positive or negative so you don’t have to worry about a missed test result.
Ready for an appointment?
Call us today with any questions about our services or to schedule an appointment for your pet.